FAQ
Frequently Asked Questions
How do I place a custom order?
Placing a custom order with us is simple! Just fill out our Custom Order Form with details about your project, including the type of item, materials, design preferences, and any custom text or logos. Once we receive your submission, we’ll provide a personalized quote and estimated turnaround time. After you approve the design, we’ll get started on crafting your item.
What is the turnaround time for custom orders?
Turnaround time varies depending on the complexity of the design and our current workload. Generally, most custom orders are ready to ship within 10 business days after design approval. We’ll keep you updated throughout the process and notify you as soon as your order is ready.
Can I see a proof of my design before it’s made?
Yes! We’ll provide you with a digital proof of your design before starting production. This allows you to review and make any changes to ensure the final product meets your expectations.
What materials do you use for your products?
We use high-quality wood, acrylic, and other materials to ensure our products are durable and beautifully crafted. Each material is chosen to enhance the look and longevity of your custom piece.
How do I care for my wooden or acrylic products?
For wooden items, we recommend cleaning with a damp cloth and avoiding harsh chemicals. For acrylic products, use a soft cloth and a mild cleaner. Avoid using abrasive materials that could scratch the surface. If you have specific care instructions based on your item, we’ll include those with your order.
Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping and special packaging for an additional fee. If you’d like to include a gift message or have specific packaging requests, please let us know when placing your order.
What is your shipping policy?
We offer shipping via USPS with various options to fit your needs. Shipping costs are calculated based on the size, weight, and destination of your package. We strive to process and ship orders as quickly as possible, and you’ll receive tracking information once your order is on its way.
What is your return policy?
Because each item is custom-made, we generally do not accept returns or exchanges. However, if there is an issue with your order, please contact us within [X] days of receiving your item, and we’ll do our best to resolve it.
How do I book a Paint & Sip party?
To book a Paint & Sip party, visit our Paint & Sip Booking Page or contact us directly. Choose your desired date, select a design or work with us to create a custom one, and let us know how many participants will be joining. We’ll handle the rest!
Do you offer bulk discounts for corporate or group orders?
Yes, we offer discounts for bulk orders and corporate clients. Please contact us with details about your project, including quantity and specifications, and we’ll provide a custom quote.