Purchase with confidence
30-Day Money-Back Guarantee!
We stand behind the quality and craftsmanship of every piece we create. If you’re not completely satisfied with your purchase, we offer a 30-day money-back guarantee from the date of delivery.
How It Works:
- Within 30 days of receiving your order, contact us at [your email] to initiate a return.
- Items must be returned in their original condition—unused, undamaged, and with all original packaging.
- Once we receive and inspect the returned item, we’ll issue a full refund to your original payment method within 5-7 business days.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
What’s Not Covered:
- Custom or personalized items (unless damaged or defective upon arrival)
- Items damaged due to misuse, improper care, or normal wear and tear
- Returns initiated after 30 days from the delivery date
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately with photos. We’ll work with you to arrange a replacement or full refund at no additional cost to you.Questions? Reach out to us at tori@tmhandcrafts.com—we’re here to help make things right.